Returns & Exchanges

At The Garlic Farm Isle of Wight, we want you to be delighted with your pungent purchases; however, if you receive a damaged item or are unsatisfied with your order, we offer a straightforward returns process for all our gourmet products.

Return Process

• 1.
  Contact Our Team

  Email our customer service team within 14 days of receipt with your order number and details of the items you wish to return.

• 2.
  Acknowledge Perishable Goods

  Please note that for food safety reasons, perishable items can only be returned if they arrive damaged or faulty.

• 3.
  Secure Packaging

  Ensure that non-perishable items are unopened and in their original packaging before sending them back to our farm office.

• 4.
  Refund Processing

  Once we receive and inspect your return, we will issue a refund to your original payment method within 5-7 business days.